Refund & Service Level Policy
Last updated: January 2026
1. Milestone & Discovery Refunds
Initial project discovery fees and completed milestone payments are non-refundable once development deliverables have been reviewed and accepted by the client.
2. Cancellation Policy
Clients may cancel a project with written notice. In the event of cancellation, the client will only be billed for completed sprint work and billable hours accrued up to the date of cancellation notice.
3. Bug Fix Guarantee
All custom software projects include a standard 30-day post-launch warranty period during which any technical bugs or deviations from agreed project specifications are fixed at no extra charge.